BioSim Peptides does not accept returns and does not issue refunds. This applies to every product we sell, opened or unopened. Please check the product, quantity and shipping details carefully before you place an order.
When We Replace an Item
The only exceptions are the cases below, where we replace the item:
- Damaged in shipping: report it within 48 hours of delivery, with clear photos of the damaged item and its packaging, including the shipping label.
- Wrong item shipped: if we sent the wrong item, we will send you the correct one.
- Lost shipment: all shipments are insured, so a lost shipment is replaced.
To request a replacement, email us at biosimpeptides@gmail.com with your order number.
Refused or Returned Packages
Packages that are refused, or returned to us because of a failed delivery or an address problem, are not refunded. We can reship them once the shipping cost is paid again.
Shipping
Orders ship within 2 business days. For carriers, tracking and delivery details, see our Shipping Policy.
Contact
All support is handled by email at biosimpeptides@gmail.com.
For research use only. All BioSim products are intended strictly for laboratory research. Not for human or animal consumption.
