Shipping Policy
This Shipping Policy explains how orders are processed shipped and delivered when you purchase from Biosim Peptides. Our goal is to provide a consistent reliable shipping experience for research-use products while maintaining professional handling standards.
Delivery timeframes listed below are estimates and may vary based on order volume inventory checks carrier delays weather or other operational factors.
Order Processing
Orders are typically processed within 1 to 2 business days. Orders placed on weekends or holidays are processed the next business day. We may contact you if we need additional information to confirm your order or address.
Once your order is processed you will receive a shipment confirmation or tracking update depending on the carrier service selected at checkout.
Shipping Methods and Delivery Time
Shipping options are displayed at checkout. Estimated delivery time begins after your order is shipped not when it is placed. Carrier transit times are not guaranteed.
Delivery may be impacted by peak seasons regional service interruptions customs processing or carrier delays beyond our control.
Tracking Information
When available tracking details will be provided by email once your shipping label is created. Tracking may take time to update after the label is generated.
If you do not receive tracking information within a reasonable time please contact support using the method listed on the website and include your order number.
Address Accuracy
Please confirm your shipping address is correct before completing checkout. We are not responsible for delivery issues caused by incorrect incomplete or undeliverable addresses.
If a package is returned due to an address issue you may be responsible for additional shipping costs to resend the order.
Delayed Lost or Missing Packages
If a package is delayed we recommend allowing additional transit time especially during peak carrier periods. If tracking shows delivered but you have not received the package check with household members neighbors and your local carrier office.
If your package appears lost or tracking has not updated for an extended period, email biosimpeptides@gmail.com with your order number. All shipments are insured, and a lost shipment is replaced.
Damaged Shipments
If an item arrives damaged in shipping, email biosimpeptides@gmail.com within 48 hours of delivery with your order number and clear photos of the damaged item, its packaging and the shipping label. Items damaged in shipping are replaced.
Wrong Items
If we shipped the wrong item, email biosimpeptides@gmail.com with your order number and a photo of what you received, and we will send you the correct item.
International Shipping
If international shipping is offered delivery times may vary and shipments may be subject to customs processing duties taxes and import restrictions. The customer is responsible for any customs fees and compliance with local regulations.
We cannot guarantee delivery timelines for international shipments due to customs and regional carrier handling.
Refused or Returned Packages
Packages that are refused, or returned to us because of a failed delivery or an address problem, are not refunded. We can reship them once the shipping cost is paid again; email biosimpeptides@gmail.com to arrange this.
Contact
For shipping questions please email us at biosimpeptides@gmail.com and include your order number for faster assistance.
For Research Use Only. This website and all products are intended strictly for laboratory and research purposes. Not for human consumption. No medical advice or dosage guidance is provided.
